Country: Uganda Organization: Tiko Closing date: 17 Nov 2026 Tiko is a global non-profit that motivates young people to make positive choices using innovative tech, real-time data, and behavioural insights. Through our digital platform, Tiko, and our local ecosystem of partners, we connect Tiko members to existing local service providers to meet their health and wellness needs. As part of this ecosystem, Tiko works with Community-Based Organisations (CBOs) to manage a network of mobilisers, also known as Tiko Pros, who engage with youth in their communities, inform them about Tiko, enrol them to the Tiko platform, refer them for sexual and reproductive (SRH) and HIV-related services at participating public and private clinics and pharmacies. Mobilisers are also expected to follow up with adolescents to gauge their experience, offer support and encourage them to return for services, if required, to ensure consistent positive healthy behaviour. Scope of Work The call centre partner is expected to provide outbound call centre services and oversee inbound client support on the Phone with other possible channels being WhatsApp, SMS, Facebook and Instagram for a period of 1 year. The required partner shall render call centre services that meet global standards which should include but not be limited to workspace for call centre agents, with workstations that include a computer for each Agent, secure computer telephony integration systems, as well as sufficient reporting, training, staffing, supervision and quality control tools. The details of the required services are as listed: Provide a toll-free number which will give clients the opportunity to call in at their convenience and also receive callbacks for more support; Provide inbound and outbound user support by committing counselors and a nurse who in addition to English will attend to client issues in both Luganda and Lugbara; Conduct outbound insight calls (including risk calls) and survey a sample of users and/or platform actors regularly as advised by the company to generate insights that feed into programme implementation which will allow improvements; Capture data including voice logs resulting from outbound calls in a secure information management system; Provide raw data generated from outbound calls to the Company on Friday of each week; Oversee inbound client support services through the toll-free number (SMS and phone calls) and interactions through Tiko Uganda Facebook; Provide weekly analyzed reports from data resulting from inbound and outbound calls. Reports will be provided in the form of analysed text including screenshots and will include data points such as: Number of daily inbound and outbound calls made on a weekly/monthly basis reported by age and gender of clients; Number of successful and unsuccessful calls made for the above time periods; Reports on interactions made with clients through the Facebook page; The topic of conversation with the clients; Whether a client was ref.

Key Responsibilities:

Coordinate the day-to-day implementation of community project activities in Kampala in strict alignment with donor grant agreements.
Facilitate community dialogue, beneficiary verification, and participatory stakeholder engagement across target settlements.
Collect, clean, and analyze qualitative and quantitative monitoring data using digital mobile tools (KoboToolbox, ODK, SurveyCTO).
Monitor project progress against logical framework indicators, tracking output milestones and budget utilization rates for Tiko.
Deliver awareness campaigns on child safeguarding, gender-based violence (GBV) prevention, and community resilience.
Prepare high-quality monthly project progress reports, human-interest case studies, and donor compliance documentation.
Liaise with local government district leaders, UNHCR, Office of the Prime Minister (OPM), and community elders.
Ensure strict compliance with international humanitarian principles, safeguarding mandates, and donor accountability standards.

Qualifications & Requirements:

Bachelor's Degree in Development Studies, Social Work & Social Administration (SWASA), Project Planning, Economics, or related field.
At least 2 to 5 years of direct experience implementing donor-funded community or humanitarian projects in Uganda.
Demonstrated proficiency in digital data collection methodologies (Kobo, ODK) and monitoring & evaluation (M&E) reporting.
Strong understanding of humanitarian protection principles, child safeguarding policies, and community-based programming.
Excellent community mobilization skills with fluency in English and relevant local languages spoken in Kampala.
Willingness to live and work in rural or refugee-hosting field locations across Uganda.

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Verified vacancy originally published on 2026-11-03. Discovered via verified recruitment channels.