Role Specification & Details
About NIC General Insurance Company Limited
NIC General Insurance Company Limited is a leading insurance and financial risk management corporation in Uganda, underwriting comprehensive commercial, motor, marine, life, and personal accident coverage nationwide.
About This Role / Role Overview
The Head of Agency is a core operational position at NIC General Insurance Company Limited, responsible for executing strategic responsibilities, maintaining high quality standards, and driving organizational success in Kampala. The successful candidate will collaborate with cross-functional teams, implement industry best practices, and contribute directly to the long-term mission and growth objectives of NIC General Insurance Company Limited.
Key Duties & Responsibilities
- •Agency Strategy and Growth: Develop and implement the agency distribution strategy to drive sustainable premium growth, market penetration and achievement of NIC Life’s business objectives.
- •Recruitment and Agency Expansion: Lead the recruitment, appointment, onboarding and activation of quality insurance agents and Unit Managers to build a strong and productive agency network.
- •Leadership and Performance Management: Provide strategic leadership, coaching and supervision to Unit Managers, ensuring effective management of agency teams and achievement of agreed performance targets.
- •Sales and Business Development: Drive agency premium income through effective sales execution, prospecting, customer acquisition, cross-selling and identification of new business opportunities.
- •Agent Productivity and Retention: Implement strategies to improve agent productivity, motivation, retention, policy persistency and renewal premium collections.
- •Training and Capacity Building: Ensure continuous training and development of agents and Unit Managers in product knowledge, sales effectiveness, customer service and professional conduct.
Qualifications & Requirements
- ✓Agency Performance Monitoring: Establish and monitor agency KPIs, prepare periodic performance reports, forecast business growth and implement corrective measures for underperforming units.
- ✓Digital Enablement and Innovation: Promote the adoption of digital platforms and tools to enhance agent productivity, customer onboarding, sales management and operational efficiency.
- ✓Governance and Compliance: Ensure agency operations comply with IRA regulatory requirements, company policies, agency agreements and applicable ethical standards.
- ✓Budget and Resource Management: Manage agency distribution budgets, commissions, incentives and operational resources to ensure cost-effective delivery of business targets.
- ✓Stakeholder Engagement: Collaborate with internal departments and external stakeholders to strengthen agency operations, improve service delivery and support overall business growth.
- ✓Any Other Duties: Perform any other duties as may reasonably be assigned by Management in furtherance of the Company’s objectives.
Key Skills & Competencies
ReportingStakeholder EngagementComplianceCustomer ServiceBusiness Development
Verified vacancy originally published on 2026-11-06. Discovered via verified recruitment channels.