HEAD CUSTOMER EXPERIENCE & RETENTION
Pearl Bank
Location: Kampala, Uganda
Category: Administration & HR
Employment Type: Full-time
Status: Applications Closed
The Head of Customer Experience & Retention is accountable for the design, delivery and assurance of a distinguished, seamless and consistent customer experience across the Bank and its digital channels & Wendi ecosystems. The role owns the Bank’s service standards, complaints management and service recovery frameworks and the customer loyalty and retention agenda. It is responsible for ensuring that the Bank discharges its consumer protection obligations and for converting customer insight into measurable improvement in satisfaction, retention loyalty and lifetime value.
Key Responsibilities:
- Develop and implement the Bank’s Customer Experience strategy, standards, champion a customer centric culture across all customer touchpoints and the Bank.
Qualifications & Requirements:
- Degree in Finance, Business Administration, Economics, Marketing, Statistics, Information Science or a relevant field.
Applications Closed — This vacancy is no longer accepting new applications.
Verified vacancy originally published on 2026-10-31. Discovered via verified recruitment channels.