Business Director & Manager

ShokayTech Uganda Limited is a respected and forward-looking organization operating within Uganda's administration & hr sector. Recognized for its dedication to operational excellence, integrity, and stakeholder value, the organization fosters an inclusive work environment with a mission to deliver sustainable impact and service excellence nationwide.

The Business Director & Manager is a vital position at ShokayTech Uganda Limited, responsible for steering core operational priorities, maintaining high standards of service delivery, and collaborating with cross-functional teams in Kampala. In this role, the incumbent will leverage their specialized knowledge to resolve day-to-day challenges, drive team performance, and support the strategic objectives of ShokayTech Uganda Limited.

• •Provide overall leadership and direction for the company's business operations.
• •Develop and implement operational strategies aligned with the company's growth objectives.
• •Oversee daily business activities and ensure efficient coordination across departments.
• •Translate organisational objectives into actionable business plans and measurable targets.
• •Identify operational challenges and implement solutions to improve efficiency and performance.
• •Work closely with senior management to identify business growth opportunities.

• ✓Promote teamwork, accountability, and a performance-driven organisational culture.
• ✓Ensure effective communication and collaboration across business units.
• ✓Support recruitment and workforce planning to ensure the business has the right talent to achieve its objectives.
• ✓Oversee customer service operations to ensure a high standard of service delivery.
• ✓Develop initiatives to improve customer satisfaction and strengthen customer relationships.
• ✓Ensure customer complaints and service concerns are addressed promptly.

Key Skills & Competencies